Luxeline ships within Australia and to the international destinations available at checkout. Shipping is free for the destinations available at checkout. Your delivery address and shipping option are shown before payment.
Processing and production
Stocked items are usually dispatched within 1 to 3 business days. Configured, custom and made-to-order products may require additional production time. Please review the estimate shown with the product or order confirmation, and contact us before ordering if you have a deadline.
Orders placed on weekends or public holidays begin processing on the next business day. If an unexpected delay materially changes the estimate, Luxeline will contact you.
Delivery estimates
- Standard delivery within Australia and to international destinations available at checkout: usually 7 to 14 business days from order placement. This estimate includes 1 to 3 business days for processing and 6 to 11 business days in transit.
- Express delivery: where offered at checkout, the carrier estimate applies.
Delivery estimates are not guarantees. Carrier, weather and customs delays may occur. Nothing in this policy limits rights that cannot be excluded under Australian Consumer Law.
Tracking
When tracking is available, it will be sent to the email address used for the order. Tracking may take up to 48 hours to update after dispatch.
Duties and taxes
International orders may attract import duties, taxes or customs charges imposed by the destination country. Unless checkout expressly says otherwise, these charges are not included in Luxeline product or shipping prices and are the customer’s responsibility.
Address changes
Check your address carefully before paying. Contact us immediately if it is wrong. We will try to update it before dispatch, but changes are not guaranteed once processing or shipping has begun. The customer may be responsible for reasonable redelivery or recovery costs caused by an incorrect address they supplied. This does not apply where Luxeline made the addressing error.
Lost, damaged or delayed parcels
If tracking has not updated for an unusual period, a parcel appears lost, or the package arrives damaged, email info@luxeline.com.au with your order number. We will investigate with the carrier and provide any remedy required by law.
Contact
Shipping questions can be sent to info@luxeline.com.au.