FAQ

Luxeline offers configurable wigs, tape-in extensions, machine wefts and hair bundles. Available lengths, colours, textures, densities and constructions are shown on each product page.

Open a product and work through each option in order. Your selected specifications and final AUD price are shown before you add the item to your cart. Please review every selection carefully before paying.

Luxeline base prices and all payments are processed in Australian dollars (AUD). The currency switcher shows estimates in other currencies for convenience. Your bank or payment provider may apply its own conversion rate or fees.

Checkout may offer cards through Square, Apple Pay on supported devices and browsers, PayPal and Afterpay. Availability can vary by device, location, order value and provider eligibility.

Use the measurements and options shown on the individual product page. Do not rely on one universal cap measurement across every wig. If you are unsure, email info@luxeline.com.au before ordering.

Human hair can have natural variation, and screens display colour differently. Minor natural or screen-related variation may occur. Your order must still materially match its description and your confirmed selections.

Stocked items are usually dispatched within 1 to 3 business days. Configured, custom and made-to-order products may take longer. After dispatch, standard Australian delivery usually takes 3 to 7 business days and international delivery usually takes 7 to 21 business days. Contact us before ordering if you have a deadline.

Luxeline does not accept returns, exchanges or refunds for change of mind. This does not affect your rights under Australian Consumer Law if a product is faulty, damaged, incorrect, materially different from its description or otherwise fails a consumer guarantee.

Email info@luxeline.com.au as soon as reasonably possible with your order number, a description of the issue and clear photographs or video where available. We may compare this information with our pre-dispatch quality-control records and may ask to inspect the item. These records do not limit your rights.

Contact us immediately. A change or cancellation is not guaranteed once payment is accepted, fulfilment begins, materials are allocated or a configured or custom product enters production. Your Australian Consumer Law rights remain unchanged.

Check the care and product guidance for the exact item and consider using a qualified stylist. Colouring, bleaching, high heat, installation and other alterations can damage hair. This does not remove rights relating to a separate product defect that the alteration did not cause.

Use the Contact page or email info@luxeline.com.au.