Last updated: 30 August 2026
This policy explains how Luxeline collects, holds, uses and discloses personal information through luxeline.com.au and related customer service. We handle personal information in accordance with applicable Australian privacy laws.
Information we collect
Depending on how you use Luxeline, we may collect:
- your name, email address, phone number, billing address and delivery address
- account, order, product-selection, delivery, return and customer-service details
- messages and files you send through contact or support forms
- marketing preferences and subscription activity
- payment status, transaction identifiers and limited payment details supplied by payment providers, but not your full card number
- device, browser, IP address, approximate location, referral source, pages viewed, clicks, cart activity and order-attribution information
- fraud-prevention, security and anti-spam information
How we collect information
We collect information directly when you place an order, create an account, contact us, request support or subscribe to marketing. We also collect information automatically through cookies, similar technologies, website logs, analytics and advertising pixels.
How we use information
We use personal information to operate the website and shopping cart, process payments and orders, arrange delivery, handle returns and consumer-guarantee claims, provide support, maintain quality-control and fraud-prevention records, send service messages, send permitted marketing, improve the customer experience, measure campaign performance, protect the website, comply with law and resolve disputes.
Service providers and disclosures
We disclose information only where reasonably necessary for these purposes. Website and payment services used by Luxeline may include:
- WordPress.com, WooCommerce and Jetpack for the website, store, hosting, security and site statistics
- Fluent Forms and Akismet for contact forms and spam protection
- Square for card payments and supported wallet payments such as Apple Pay
- PayPal and Afterpay when a customer selects those methods
- MailPoet for permitted email communications
- delivery carriers used to fulfil an order
- Google, Meta, TikTok, Pinterest, Snapchat and Reddit advertising, analytics or measurement technologies where enabled
- Gravatar where that WordPress feature is used
These providers handle information under their own terms and privacy policies. Luxeline does not receive or store your full card number.
Cookies, analytics and advertising pixels
Necessary cookies support functions such as the cart, checkout, account and security. Analytics and advertising technologies may collect or receive identifiers, IP address, device and browser information, referral details, page activity, cart events and purchase events. This may allow a provider to link activity with information it already holds.
You can control cookies through your browser and device settings. Blocking some necessary cookies may prevent checkout or account features from working.
Overseas processing
Some service providers may store or process information outside Australia, including in countries where they or their service providers operate. Provider locations and systems can change. Their current privacy policies provide more information about international processing.
Retention and security
We keep personal information only for as long as needed for the purposes above, to maintain business and transaction records, and to meet legal, accounting and dispute-resolution obligations. We take reasonable technical and organisational steps to protect it, but no online service can guarantee absolute security.
Access, correction and privacy complaints
You may ask to access or correct personal information we hold about you. You may also request deletion where applicable, object to or withdraw consent for certain uses, or unsubscribe from marketing using the link in an email.
Email info@luxeline.com.au with your request or privacy complaint. We may need to verify your identity before providing or changing personal information. We will acknowledge and investigate a complaint within a reasonable time. If you are not satisfied and the Australian Privacy Act applies, you may contact the Office of the Australian Information Commissioner.
Updates
We may update this policy when our practices or service providers change. The current version and update date will remain published on this page.
Contact
Privacy questions can be sent to info@luxeline.com.au.