A customised or professionally altered item needs a clear record of what was changed. Ask which care instructions apply afterwards instead of assuming the original routine either stays identical or becomes irrelevant.
Separate supplier customisation from later salon work
| Record | Hypothetical example | Care question |
|---|---|---|
| Supplier-confirmed request | The order includes an accepted custom colour request. | Which instructions apply to that supplied finish? |
| Later stylist service | A stylist subsequently cuts the delivered hair. | What preparation maintains the cut, and does any supplier instruction need clarification? |
| Unaccepted preference | An additional request was mentioned but not confirmed. | Do not describe it as part of the product’s specification. |
This record distinguishes three evidence states. Ask the supplier about the accepted finish and the stylist about their later service, while showing each the other relevant instructions. The fact that a product is described as customised does not explain which work was actually done.
Identify the change
Record the accepted request or service actually performed, its date and who confirmed it. Separate an entered preference from a completed customisation. A request field does not prove the item was made differently. Use the order correspondence and service record to identify the condition for which you are seeking care advice.
Match advice to responsibility
Ask the retailer about the supplied product and the service provider about the work they performed. If instructions differ, show each the relevant guidance and ask for clarification. Do not choose the easier instruction simply to resolve the conflict. A useful answer identifies the product and alteration it covers.
Make a revised care card
Keep the original guidance as history and write the current confirmed steps with sources. Mark any open question for the next washing, styling or storage task. For example, after a colour service, ask what routine applies to the altered item rather than assuming a treatment used elsewhere is suitable. The record should describe instructions, not guarantee results.
A practical detail to record
A practical record might retain the original product page, the accepted request and the stylist’s later instruction as three separate sources. That prevents one document from being mistaken for proof of every change.
Decision checklist
- Confirm what was changed, not merely requested.
- Keep product and service advice labelled.
- Resolve conflicting instructions before the next care step.
Relevant product guidance
Human hair wig care guide; Wig, order and delivery FAQs; Contact Luxeline.
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