A seller’s response may accept a detail, ask for more information or discuss feasibility. Those are different states. Read the conditions in the actual response before deciding that a custom request is part of your order.
Check the exact item and proposed use
Keep the selected product and requested change beside the reply. Identify exactly what has been confirmed and what remains conditional. The Half Wig Collection treats optional requests as subject to confirmation; a discussion of possibility is not automatically acceptance.
A hypothetical decision worksheet
| Field | What to record |
|---|---|
| Accepted | Quote the part of the response that actually confirms a detail for the identified product. |
| Still required | List any sample, measurement, photograph or decision the seller says is needed before confirmation. |
| Next action | Send the missing information or seek clarification before treating a conditional response as a final specification. |
A hypothetical reply says a request can be considered after a measurement is supplied. That is not the same as confirming the requested result. Keep the condition in your order notes and complete the stated next step. If the response later accepts only part of the request, read back that limited scope rather than summarising the entire discussion as approved.
Before acting
If a condition is unclear, ask one precise follow-up question and keep the answer with the product record. Do not assume a submitted measurement or photograph was accepted until the seller confirms the relevant detail.
Relevant information: Half Wig Collection, Contact Luxeline.
View the relevant Luxeline products or guidance.
Explore all hair buying guides. Browse the collection or contact us.